FAQ

1. WHAT ARE THE CLOTHING CONDITIONS ?
All items are second-hand. The clothes have been worn or sometimes not at all, and going through quality control. We promise a careful check of everything sold on TINY RIO. The clothes are washed and ironed before being offered on sale on our web shop. As you are buying second-hand clothing, a detailed description of the item is present on every product sheet.

2. WHICH PAYMENT METHODS ARE ACCEPTED ?
You can pay with us via credit card.

3. CAN I CANCEL MY ORDER ?
The order can be canceled up to 2 hours after receipt of the order. We invite you to use our contact form for your request.

4. CAN I RETURN PURCHASED GOODS ? 
Unfortunately, we cannot take back second hand clothing as it is difficult to find out whether the item of clothing has already been worn - after all, this item has already been used before. We therefore attach a great importance to describe the products very precisely so that no incorrect orders are placed, and you receive exactly what you expect. We thank you very much for your understanding !

5. HOW MUCH ARE THE DELIVERY COSTS ?
From CHF 75.- delivery is free. Otherwise these are CHF 9.00.

6. IS WORLDWIDE DELIVERY AVAILABLE ?
We are shipping within Switzerland only.

7. HOW LONG IS THE DELIVERY TIME ?
Delivery usually takes place within 2 to 4 working days after receipt of the order. We are using Swiss Post to send the orders, it will take 3-5 business days for your parcel to be delivered.